Frequently asked questions

How does ordering a custom garment work?

Choose a category, pick your fabric, design every detail (collar, cuffs, lining, buttons and more), add your measurements, and place the order. Each piece is then made to your measurements. The How It Works page walks through every step.

How are my measurements taken?

You can enter your own measurements using our size guide, or book a video call with one of our tailors, who will guide you through taking them from home. You can review and change your measurements before your order goes into production.

Can I choose my own fabric?

Yes. Browse the Fabric Library to see every fabric we offer, then select the one you want while designing your outfit.

Which countries do you deliver to?

We currently serve India, the United States, the United Kingdom, Canada and Australia. Shipping cost is calculated for your country at checkout.

Which currencies can I pay in?

Prices are shown in INR, USD, GBP, CAD or AUD. You can switch the currency from the menu at the top of the site.

How long does delivery take?

Because every garment is made to order, delivery is production time plus shipping. Current timelines for each country are on our Shipping & Returns page.

What if my garment does not fit?

Contact us as soon as you receive your order. Our Shipping & Returns page explains how fit issues and alterations are handled for made-to-measure items.

How can I track my order?

Log in and open My Account, then Orders. Each order shows its current status, and we email you when it ships.

Is my payment secure?

Payments are processed by our payment gateway. We never see or store your full card details.